Refund Policy

This page says when we give your money back for a Talkaside licence, how long each step takes, and where the money goes.

Fixed-term licence keys

Your key is created manually for your Machine ID and the term you purchased. Its expiry is set when it is issued. It is not a subscription that can be cancelled or paused remotely, and an issued key cannot be remotely revoked.

Use the free five-day demo before paying to check your setup, connected providers and whether the software suits you.

When a licence is refunded

• The key did not arrive. If you paid and sent your Machine ID but no key reached you within 48 hours, you can ask for the full amount back.
• The key does not work and we cannot fix it. If the key we issued will not activate the software on your machine, and we cannot make it work, you get the full amount back.

After a working key is issued

Except where applicable law requires otherwise, we do not offer a refund for changing your mind, not liking the software, choosing the wrong term or leaving part of the term unused. Stopping use or uninstalling the app does not pause the term or create a refund for the remaining days.

Problems caused solely by third-party providers, your internet connection, hardware that does not meet the stated requirements, or restrictions imposed by your employer or administrator are not covered by our voluntary refund policy. AI, speech and voice providers bill you separately; their charges are not part of the Talkaside licence payment.

How long you have to ask

For the voluntary refunds described above, contact us within 14 calendar days of the payment. This deadline does not limit any longer period required by applicable law.

How long we take to decide

We answer within 24 hours of you contacting support.

How long the money takes

An approved refund is sent within 72 hours of that decision. Your bank or payment provider may take longer to credit it, and that part is not ours to control.

Where the money goes

Back to the card, account or wallet the payment came from, and nowhere else. We cannot send a refund by another route or to another person.

How to ask

Write to @TalkAside_bot on Telegram with the date and amount of the payment, the licence term you bought, and what went wrong. If a key was already issued, include the Machine ID it was written for.

Refunds are reviewed and processed manually. A refund does not remotely disable an issued key or change the expiry date encoded in it.

Your statutory rights

Nothing in this policy limits consumer rights that cannot be excluded under applicable law, including remedies for faulty or undelivered digital products. The technical inability to revoke a key does not remove those rights.

How this fits with the rest

This policy is part of the Terms of Use and is read together with the Privacy Policy.